Refund policy

 

Exchange & Upgrade Policy (No Refunds)

Exchange Eligibility

We offer a 7-day exchange or upgrade policy, which means you have 7 days from the date of delivery to request an exchange or product upgrade.

We do not provide refunds under any circumstances.

To be eligible for an exchange or upgrade, the item must be:

  • In the same condition as received

  • Unused and uninstalled

  • With all original accessories and components

  • In its original, undamaged packaging

  • Accompanied by the receipt or proof of purchase

How to Request an Exchange or Upgrade

To initiate an exchange or upgrade, please contact us within 7 days of receiving your order:

Once approved, you will receive instructions on how and where to send the item.

Exchange Address:
Metro Station, 2, Club Drive,
Mehrauli-Gurgaon Rd, near Ghitorni,
Ghitorni, New Delhi – 110030

⚠️ Items sent without prior approval will not be accepted.

Exchange & Upgrade Conditions

  • All shipping costs are borne by the customer

  • No restocking fees are charged

  • Products may only be exchanged for the same product or upgraded to a higher-value product

  • Exchanges to lower-value products are not permitted

  • Any price difference for an upgrade must be paid in full

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.
If the item is damaged, defective, or incorrect, contact us via email or WhatsApp within 48 hours so we can evaluate and resolve the issue.

Non-Eligible Items

The following items are not eligible for exchange or upgrade:

  • Custom or special-order products

  • Personalized items

  • Perishable goods

  • Hazardous materials or flammable items

  • Gift cards

If you are unsure whether your item qualifies, please reach out before initiating a request.

European Union – Cooling-Off Period

For orders shipped to the European Union, statutory cooling-off rights may apply.
However, monetary refunds are not issued, and exchanges to lower-value products are not allowed.
Approved requests will be processed strictly as same-product exchanges or upgrades only.

Final Policy Statement

All approved returns are processed strictly as product exchanges or upgrades only.
No refunds, store credit, or exchanges to lower-value products will be issued.

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